Terms & conditions
Welcome to Pedestal (US). These Terms & Conditions ("Terms") apply to your use of us.pedestal.com (the "Store") and to every order you place with us. The Store is operated by Normode, Inc., the authorized US distributor of Pedestal ApS (Denmark). Please read these Terms carefully. By browsing the Store or placing an order, you agree to them.
1. Agreement to These Terms
These Terms form a binding agreement between you and Normode, Inc. ("Normode", "we", "us"). They cover your access to the Store, the products you buy from it, and how we handle orders, returns, and warranty claims. If you do not agree with these Terms, please do not use the Store.
Additional policies referenced below, including our Shipping page, our Returns page, our Cookie Policy, and our Privacy Policy, are part of your agreement with us.
2. Eligibility
To place an order, you must be at least 18 years old and able to enter into a binding contract. The Store sells to the United States market only, and our products are intended for personal and household use, not for resale.
3. Products and Pricing
Pedestal (US) offers TV stands, mounts, and furniture accessories of Danish design. All prices are shown in US dollars (USD).
- Prices may change at any time. The price that applies to your order is the price shown at checkout when you place it.
- Product images are illustrative. Colors and finishes may look slightly different on your screen than in your home.
- We work hard to keep the Store accurate, but occasional errors in pricing, descriptions, or availability can occur. We may correct errors and, where an error affects your order, we will contact you before proceeding or cancel and refund the affected order.
- Applicable sales tax is calculated and shown at checkout.
4. Orders and Payment
- When you place an order, you make an offer to purchase. We accept your order when we send you a shipment confirmation. Until then, we may decline or cancel an order.
- Payment is captured in full when you place your order. If we decline or cancel an order, or any part of it, we refund the amount captured for the affected items to your original payment method.
- Payment is processed securely by our payment providers at checkout. We do not store your full payment card details.
We may decline or cancel an order, in whole or in part, if:
- your payment is declined or cannot be verified;
- the order fails our fraud screening or otherwise shows signs of fraud;
- the order suggests resale rather than personal use, for example unusual quantities or repeat orders of the same product;
- the order is affected by an error in pricing, product information, or stock;
- we cannot ship to, or cannot verify, the delivery address; or
- the customer has previously misused our returns or warranty policy.
We may also limit the quantity of a product per order or per customer. If we decline or cancel an order, we let you know by email and refund the amount captured for the affected items, as described above.
5. Shipping
Shipping costs and delivery estimates are shown at checkout before you pay. Once your order ships, we email you a confirmation with tracking. For full details, please see our Shipping page.
6. Returns and Refunds
We want you to be happy with your Pedestal. If something is not right, you can return your purchase within 30 days of delivery.
- To start a return, email us at na@pedestal.com within 30 days of delivery with your order number and the items you want to return. We reply with a return authorization and instructions. Please ship the return within 14 days of receiving the authorization.
- Items must be unused and undamaged, complete with all parts and hardware, and in their original packaging.
- You pay the cost of return shipping, and the items are your responsibility until they reach us. We recommend a trackable service and careful packing.
- We do not offer exchanges. Return the item for a refund and place a new order for what you would like instead.
- Refunds go to your original payment method within 10 business days of our receiving and inspecting the return.
- Original shipping charges are non-refundable.
When we can refuse a return or reduce a refund
We inspect every return. We may refuse a return, or reduce the refund to reflect the condition of the item, if:
- the return was not requested within 30 days of delivery, or was shipped more than 14 days after we authorized it;
- the return has no return authorization or order number, so we cannot match it to an order;
- the item shows signs of use or damage, or is missing parts, hardware, or its original packaging;
- the item is not a product we sold, or does not match the order it is returned under; or
- the customer has repeatedly misused our returns policy.
If we refuse a return, we tell you why by email and, if you wish, send the item back to you at your cost. This section does not apply to items that arrived damaged or were sent in error; see "Damaged or Incorrect Orders" on our Returns page. Nothing in this section affects your rights under our 2-year limited warranty or under applicable law.
Full instructions, including the return address, are on our Returns page.
7. 2-Year Limited Warranty
Every product we sell is covered by a 2-year limited warranty against manufacturing defects.
- The warranty covers manufacturing defects. It does not cover misuse, accident, or normal wear.
- If a product is defective, we will repair it, replace it, or refund it, at our option.
- To make a warranty claim, contact us at na@pedestal.com or +1 404-723-6444 with your order number and a description (photos help) of the issue.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this warranty limits or affects rights you have under applicable law.
8. Disclaimer of Warranties and Limitation of Liability
Except for the 2-year limited warranty above, and to the extent permitted by law, we make no other express warranties, and any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the term of the 2-year limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the Store or our products, and our total liability for any claim relating to an order is limited to the amount you paid for the product concerned. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing in this section affects your rights under the 2-year limited warranty or under applicable consumer protection law.
9. Intellectual Property
The Pedestal name, logo, product designs, photography, videos, and all other content on the Store belong to Pedestal ApS or its licensors and are protected by intellectual property laws. You may browse and share Store content for personal, non-commercial purposes. Any other use, including copying product imagery or text for commercial purposes, requires prior written permission.
10. Privacy
How we handle your personal information is described in our Privacy Policy. You can manage cookies in your browser settings and read more in our Cookie Policy. US state privacy law opt-outs, including for California residents, are available on our Your Privacy Choices page.
11. Accessibility
We want everyone to be able to use the Store. Our Accessibility Statement describes our approach. If you encounter any barrier, please tell us at accessibility@pedestal.com and we will do our best to help.
12. Who We Are
Pedestal (US) at us.pedestal.com is operated by Normode, Inc., the authorized US distributor of Pedestal ApS (Denmark). Normode, Inc. is the seller of record for all orders placed on the Store and handles customer service.
- Normode, Inc.
- 1045 Cobb Parkway North, Marietta, GA 30062, USA
- Phone: +1 404-723-6444
- Email: na@pedestal.com
13. Governing Law
These Terms and any order placed on the Store are governed by the laws of the State of Georgia, USA, without regard to its conflict of law principles. Nothing in this section deprives you of any protection you are entitled to under the consumer protection laws of your state of residence.
14. Changes to These Terms
We may update these Terms from time to time, for example to reflect changes in our products, services, or the law. The current version is always posted on this page, and changes apply from the moment they are posted. The Terms in force when you place an order are the ones that apply to that order.
15. Contact Us
Questions about these Terms or your order? We are happy to help.
- Normode, Inc.
- 1045 Cobb Parkway North, Marietta, GA 30062, USA
- Phone: +1 404-723-6444
- Email: na@pedestal.com