Returns

Great design should feel right at home. If your Pedestal piece isn't the perfect fit, no problem. You have 30 days from delivery to send it back, and our team is here to help along the way.

30-Day Returns

You can return any item purchased from Pedestal (US) within 30 days of delivery. To be eligible for a refund, your item must be:

  • Unused and undamaged
  • In its original packaging, with all parts and hardware

What Can't Be Returned

We're unable to accept returns of:

  • Items requested for return more than 30 days after delivery
  • Items returned without a return authorization or order number
  • Items that show signs of use or damage after delivery
  • Items missing parts, hardware, or their original packaging
  • Items we didn't sell, or that don't match the order they're returned under

If your order arrived damaged or you received the wrong item, that's on us. See "Damaged or Incorrect Orders" below, and we'll make it right.

How to Start a Return

  1. Email na@pedestal.com within 30 days of delivery with your order number and the items you'd like to return.
  2. We reply with a return authorization and instructions. Please ship your return within 14 days of receiving it.
  3. Pack the items securely in their original packaging, with all parts and hardware, and include your order number in the package.
  4. Ship your return to: Normode, Inc., 1045 Cobb Parkway North, Marietta, GA 30062, USA.

We recommend using a trackable shipping service and keeping your shipping receipt until your refund is complete. The items are your responsibility until they reach us.

Return Shipping

Return shipping costs are paid by the customer. Original shipping charges are non-refundable.

Exchanges

We don't offer exchanges. If you'd like a different color or model, simply return your item for a refund and place a new order. That way, your new piece is on its way as soon as you're ready.

Refunds

Once your return arrives, we inspect it and issue your refund to your original payment method within 10 business days of receiving and inspecting the return. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

If a returned item doesn't meet the conditions above, we may refuse the return or reduce the refund to reflect the item's condition. We'll tell you why by email and, if you wish, send the item back to you at your cost. Please note that original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, or you receive an item you didn't order, contact us at na@pedestal.com with your order number and, if possible, a photo. We'll make it right at no cost to you.

2-Year Limited Warranty

Every Pedestal product comes with a 2-year limited warranty against manufacturing defects. The warranty doesn't cover misuse, accident, or normal wear. If a covered defect appears, we'll repair or replace the product, or refund your purchase, at our option. This warranty doesn't affect any rights you may have under applicable law. You'll find the full warranty terms in our Terms & Conditions.

Contact Us

Customer service for Pedestal (US) is handled by Normode, Inc., the authorized US distributor of Pedestal ApS (Denmark).

  • Normode, Inc.
  • 1045 Cobb Parkway North, Marietta, GA 30062, USA
  • Phone: +1 404-723-6444
  • Email: na@pedestal.com